Return Policy

Thank you for choosing [Landscape Supply Victoria] for your building supply needs. We are committed to ensuring your satisfaction with every purchase. However, we understand that there may be occasions when you wish to return a product you have purchased from us.To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If you decide to return an item after receiving the correct product, please note that the following return options are available to you:

1. Self-Return to Our Warehouse:
You are welcome to return the product directly to our warehouse, provided that the item is in a condition that does not affect its resale. In such cases, a restocking fee of 20% will be deducted from your refund. Please ensure the product is securely packaged to avoid any damage during transit.

2. Pick-Up Service:
If you prefer the convenience of us coming to you, we offer a pick-up service for returns. In addition to the 20% restocking fee, a pick-up charge will also be applied. This charge covers the cost of our courier services coming to your location to collect the item.

Please Note:

Please note that Natural Turf is a perishable product dispatched directly from the farm. Once your order has been shipped, we may not be able to accommodate cancellations. We appreciate your understanding.
Before initiating a return, we kindly ask that you contact our customer service team to receive detailed instructions. This will ensure a smooth and efficient return process.
Ensure that the product is in its original packaging, including all manuals, parts, and accessories, to be eligible for a return.

We are here to assist you every step of the way and appreciate your understanding and cooperation with our return policy. Our goal is to make your experience with 【Landscape Supply Victoria】 as pleasant and hassle-free as possible.

For any questions or further assistance, please do not hesitate to contact our customer service team.

What warranty does WoodEvo composite decking offer?

When you purchase WoodEvo™ composite decking, you're backed by one of the industry's best warranties. Our composite wood decking Australia solutions come with a 25-year warranty period, including a 5-year labour warranty covering repair or replacement costs. For Melbourne customers searching for reliable composite decking Melbourne options, this comprehensive coverage provides exceptional peace of mind.

Is composite decking safe around pools?

WoodEvo™ has achieved an R11 anti-slip rating through extensive testing, making it considered one of the safest composite decking brands for both dry and wet environments. Our composite exterior cladding and decking can be safely installed around swimming pools and other high-slip areas, creating a safer family environment than traditional materials.

Timber vs composite decking - which offers better value?

In the timber vs composite decking comparison, while timber has lower initial costs, WoodEvo™ provides superior long-term value. Traditional timber requires regular staining, oiling, cleaning, and chemical treatment. When considering total ownership costs, our low-maintenance composite wood decking Australia solutions save considerable money over time compared to timber maintenance expenses.

What are the disadvantages of composite decking?

Addressing common concerns about disadvantages of composite decking: WoodEvo™ has engineered solutions to traditional composite limitations. Our colours are designed to last without fading, thanks to advanced UV blockers. We use heat-reducing technology that reduces surface temperature by up to 10°C, ensuring our composite decking Melbourne performs similarly to timber in direct sunlight.

How durable is WoodEvo composite decking?

WoodEvo™ ranks among the top composite decking brands for durability. Our outer capping uses advanced materials similar to golf ball shells for exceptional toughness. The innovative EvoShield™ technology enables our composite exterior cladding and decking to withstand Australia's extreme temperature changes while resisting scratches and UV damage.

What makes WoodEvo the most sustainable decking material?

As one of the most sustainable decking material options available, WoodEvo™ composite products are crafted from 95% recycled materials: 60% hardwood fibres, 35% high-density polymer, and 5% UV stabilisers. Unlike timber, our products resist insects, fungi, termites, and don't rot, warp, or splinter - making them an environmentally responsible choice.

Is WoodEvo suitable for fire-prone areas?

Our composite wood decking Australia products are designed specifically for Australian conditions, including bushfire-prone areas. WoodEvo™ meets stringent Australian standards and provides better fire retardant decking properties compared to traditional timber, offering enhanced safety for your property.

Why choose WoodEvo over other composite decking brands?

Among composite decking brands, WoodEvo™ stands out as Australia's most natural composite solution. We're the first composite exterior cladding and decking to achieve Australian CodeMark certification. Our products are Global GreenTag® Certified, ensuring they're environmentally responsible, toxin-free, and represent the most sustainable decking material choice for Australian families.

Ready to experience the WoodEvo difference?
Discover why we're Australia's leading composite decking Melbourne and nationwide solution.